Respond calmly and efficiently in a crisis situation
Team leadership skills
Motivated to learn new concepts and technologies
Manage the delivery of projects into various banking systems, client deliverables and associated work-flows.
Strong analytical thinking and problem solving skills
Teamwork and customer service oriented
Highlights
Business change and systems implementation
Manage and assist the project teams in their daily activities, to ensure the projects are delivered on time, within budget costs, and to the satisfaction of the customer’s expectations.
Co-ordinates all activities involved in the process of integrating the delivery and support of IS Services via a Project Management methodology.
Develop and maintain policies, procedures, standards, Methodologies and controls commensurate with functional responsibilities.
New technologies are transferred smoothly into the In-Service phase of the technology’s life-cycle.
Best staff, team player and support nominee 3 years in a row in Fortis Bank
Employment History
(4.2008 – 9.2008)
Company:Greenpeace Australia & Pacific
Title: Australia IT Team Leader
Responsible To: Head of Organization Support
Description: 5 years head of organization and IT plan, Zenworks, ITIL, Solarwins, end-users and servers performance upgrading.
Prepare relevant annual budget, manage designed cost centres within budget, assist in budgeting for long term IT strategies. Assist in annual stocktaking, grow and maintain supplier relationships, liaise with external consultant as required. Migration emails from Tunderbird to GroupWise. Lead the team to achieve best outcomes in IT, performance manage IT Officer in line with GPAP policy, ensure ongoing skills training of IT Officer. Induct all new employees in IT areas relevant to their role.
Data integrity of Greenpeace Australia Pacific services, configure, maintain and troubleshoot servers, desktops and laptops, perform application standards software and network installations, upgrading and patching on a regular basis or as need, monitor system and network performance, assist in the creation of systems documentation and configuration management, provide first and second level desktop support to variety of users, maintain office infrastructure including all non-software devices
Assist with network administration of all servers, assist with development of future IT strategies, coordinate and maintain laptop pool, research and develop resources for future needs and improvements, assist Greenpeace International and other Nation/Regional Offices personnel when operating in our area.
(2.2006 – Present Date)
Description:
Consulting and supporting 3 customers remotely.Re-organise their network and user infrastructure. Define and document business processes to reflect system implementation.
(6.2004– 1.2005)
Company:IBM
Title: Project Operational Specialist
Building, Implementing and Monitoring, Network and Systems - L’Oreal & Finansbank Projects
Description:
The role involved planning L’Oreal & Finansbank Projects, initiating and co-coordinating project intakes and delivery intakes for Finansbank. Our team changed and implemented the network, monitoring systems, Business Continuity, Disaster Recovery and Crisis Management plans. We also implemented the banking systems and programs with external outsourced banking programs and infrastructure teams. We built a secure and robust structure for Finansbank. We were responsible for testing, monitoring programs and implementing the operations of the bank departments. Some of my other responsibilities were making reports of the results to the relative departments. As well as defining and documenting business processes to reflect system implementation.
My technical responsibilities in IBM’s Finansbank project are listed below:
About the project: Finansbank is a quickly growing bank and is the 5th biggest bank of Turkey. Their system was not adequate enough to support their vision for growth and future customers.
We were expected to implement the systems so they were able to adapt to future changes, were fault-tolerant, redundant, manageable, and maintainable.IBM has multiple support contracts for different services including hardware and software and support and downtime with Finansbank. The IT administrator had to provide solutions to problems, which is within 1 hour total.
We designed 3 rooms which are the server room, the server test room and the bank test room. These are designed for application and database testing. Individual components are essential to our success in designing and deploying an integrated, understandable system which is easy to manage.
In total there were five IBM IT administrators, including myself. We planned servers, floor, security design such as powers, cooling, cable infra-structures, security & fire protection, racks, servers, disaster recovery systems and operational systems. We identified and recommended process improvements, implementation, and maintenance of all aspects of the infrastructure network. We were administrating and monitoring, infrastructure upgrades and test database programs on their side and our side. I was identifying priorities and managing resource, as well as implementing security measures on these systems.
I provided consulting services to customers on all issues and prepared documentation. This included business requirements, and testing special programs, which were written by Banksoft. The software house was producing a standard package on acquiring and issuing Visa/Europay credit/debit cards, POS terminals, EFT transaction switching and ATMs. Another of my responsibility was to report all issues to IBM, Finansbank and Banksoft.
General design of the network
·Hardware and Software
·11 38U Racks – Rc45 and fibre optic infra-structure connected with 5 Cisco 292610-11 Series Router, 2x48p + 2x24p Cisco 26xx Series switch, 2 SAN switch and 13 Modem 16 AFM, 2 Europay, 2 Visa, 4 BKM, 2 EST, 6 Inflight POS, 8 Lipman POS installation
·12 Server IBM System-x and System-p + firmware update + Raid1 - 10 have ran in Windows 2000/03, firmware updates and related security and backups, Editions: Terminal server, Standard Edition, Enterprise Edition, Data centre Edition, Storage Server, SQL DB Server, Active directory, Terminal server.
·Test computers for bank side were around 28 computers with Windows Xp
·IBM DS4500 Disk Storage FastT900 – 18x 174 GB HDD +RAID 10, LTO (Linear Type Open) 1.6 TB cartage, Recovery Point Objective (RPO) and Recovery Time Objective (RTO) systems are used for time and disaster recovery and business continuity management
·For hardware and upgrades I was using the IBM Director Console Manager in Windows 2000 Advance Server. I used IBM FastT Storage Manager for disaster recovery with IBM TSM Server (Tivoli Storage Manager) on Windows Advance Server.
·Windows Servers 2000 -2003 Advance – Enterprise – DC server used for credit card systems and banking transaction
·Terminal Server, VMware Server and for planning and projects I was using Visio, Acrobat reader and Microsoft project
(6.2003 – 5.2004)
Company:Bilge Adam Education Centre
Position: Systems and Network Trainer
Microsoft Windows Server 2000 (70-210, 70-215, 70-216, 70-217, 70-219, 70-220, 70-221, 70-222)
Description:
I was required to work with business users and subject matter experts (SME) to define learning outcomes. This involved designing, developing and delivering scenario-based learning solutions for basic level users. The trainee’s focus was to understand the network infrastructure, servers and trouble shooting. The aim of the course I was teaching was to train users on a virtual network and prepare them for the next advanced level.
(2.2000 – 6.2003)
Company:Fortis Bank
Position: System and Network Senior Specialist
Description:
I worked as a System Administrator with experience in design implementation, testing and maintenance on all aspects of a WAN/LAN infrastructure. I was required to travel all around Turkey for a myriad of project in several branches.
Key responsibilities included: implementing, extending, replacing and maintaining LAN/WAN environments such as planning, opening and renewing the network infrastructure. This was done for branches/offices including the setup of users, connections with the servers, VIPs and all related settings (business continuity, crisis management and disaster recovery planning, recovery systems and plans). It also involved liaising with third parties as required, setting up the antivirus system, asset management. I had to develop and maintain policies, procedures, standards, and set commensurate controls and methodologies with functional responsibilities. I was also involved in Treasury’s Reuters data connections and Credit cards, Marketing and HR departments Oracle ERP and CRM applications and maintaining the operations for desktop computer environments, writing documentation (including standard software and operating systems installation guides), as well as providing maintenance, upgrade plans, schedules, providing training and support.
Skills include:
TCP/IP Networks Windows network environments.
Active Directory/LDAP Hardware installation, maintenance and troubleshooting.
Router installation, configuration, maintenance and troubleshooting Cisco equipment.
Oracle ERP and CRM servers, systems and applications.
High level of communication. Time management skills.
Ability to meet deadlines under pressure.
Team work.
Windows batch language, Shell script.
Knowledge of Cisco Routers, configuration, managing business reporting, subject and data requirements.
Help to increase the reliability and value of the data assets and to maintain them over time.
(6.1997 – 1.2000)
Company: Peritus Information Technologies
Position: Business Analyst and Project Manager
Citibank, Johnson & Johnson, Tefal, Oger Tourism Projects
Description:
The following are some of the projects I managed whilst working in project management:
My main responsibilities were to manage and assist the project teams in their daily activities, to ensure that projects are delivered on time within certain budgets and in restricted time to meet the expectations of customer’s.
I led a team of 18 specialists and 4 trainers and completed asset management. This included Y2K and inventory projects successfully used in Citibank, including the creation of a computer system for the company with different settings and automatic installations for each department.
I led several networking projects for Johnson & Johnson, Tefal, and for Oger. I was analysing the current IT systems, as well as designing and implementing a new one including hardware, software and internet/intranet sites.
(6.1992 – 5.1997)
Company:Turk Petrol Holding - Marks & Spencer
Network and Data Analysis Systems & Hardware/Software Technical Support Second Manager
Description:
My team was responsible for providing helpdesk and technical services to six companies that were under the Turk Petrol Holding name in Turkey. My responsibilities included the analysis and monitoring of the systems and network performance as well as upgrading the hardware and software systems. It also included asset management, maintaining and updating the IT infrastructure, software and systems, coordinating activities related to assets, administering databases and reports.
I was providing technical support to PC users in Netware, NT, Windows (user and server level) environments and operations, development and maintenance of databases.
Achievement of Knowledge Skills and Abilities
§Design/upgrade/maintain MS Exchange5.5 to 2000, Lotus Notes/Domino Server,Windows 2000/03 and NT domains, related security and backups, Editions: Citrix Softwares -Terminal server, Small Business Server, Web Edition, Standard Edition, Enterprise Edition, Data centre Edition, Storage Server, SQL Server
§Network Designing, leading, upgrade, support, troubleshooting and migration, implementation and maintaining group and security policies, backup and restoration of servers
§Maintaining and monitoring LAN/WAN network infrastructure
§Network consulting expertise
§Manage software implementation and infrastructure upgrades.
§Proactively monitored the network and servers to minimise hardware and software failures
§Experience in network security, virus protection, access control lists and VPN terminations
§Undertook preventative maintenance and upgrades, and managing server and workstation updates
§Delegated and solved Help Desk requests
§Maintaining, testing and validating Disaster Recovery and backup systems and procedures
§Designed, rolled-out and maintained PC based server systems, IBM x-I series
§Identified and recommended process improvements
§Problems resolutions and trouble shooting
§Support of end-user PC environments, Ensure end-user system security is maintained, install and configure systems
§Provided consulting service to customers on all issues
§Providing pre-sales support/design
§Preparing documentation, including business requirement specifications, high level and detailed
§Identifying priorities, and manage resources effectively.
§Assisting the team with analysis and design of software solutions, hardware requirements and database design and information architecture. New technologies for implementation customer’s systems
§Implementing security measures on these systems
§Ability to use sniffer tools and interpret the output
§Time and disaster recovery management
§In charge of establishment of the technical infrastructure of more than 30 branches from the scratch: network design; making the related settings of LAN/WAN, set up and administration of all the Servers and clients
§Experienced in special projects for Reuter’s which included VPN, systems management, setting up special programs for the bank and Cash Management programs to clients, training
§MS Windows 2003 Advance Servers set-up for
§Administration and management of special programs of Banksoft for
§LTO- RTO set-up and management, 18 disk FastT900,
§VMware, Dameware, Radmin,
§Edit Package, Peli PC set-up and management,
§Banksoft, software house producing a standard package on acquiring and issuing Visa/Europay credit/debit cards, POS terminals, EFT transaction switching and ATMs.
§Banksoft development skills, advancing the settings and researching for improvement/amendments on current software,
§VPOS/ ATM Fraud, setting-up of the report and the shift system, working on SQL queries
Education
2006 – 2008 Advance Business Administration with concentration on Tourism and Hotel Administration, Sydney International Collage
1997 – 2001 MIS Management Information Systems majors, Istanbul Technic University
1991 – 1996 BSc Astronomy and Space Science majors, Istanbul University
1989 – 1991 Mathematics and Computer Programming, Istanbul High School
Business Training and Business Qualifications
Professional Communication - Body Language
Customer Relations
Customer Satisfaction
‘Business Analysis, Strategies and Budget Planning’
Presentation Skills
Environmental Adaptation
Personal Performance Improvement
Active Communication on the Phone
Communication Skills
Working with People and Teams
Problem Solving Techniques
Stress Management
Leading and Managing People
Dealing with Conflict Situations
Time and Stress Management
Technical Courses
§Education and Training and Debating Management
§Reuters, IMKB – installation, management and troubleshooting
§Visa/Europay Credit/debit Cards
§POS and ATM Management and monitoring
§Citibank, Fortis and Finansbank – programming skills
§Network Administration and Management
§Microsoft Certified Systems Engineering 2003
§Administration and Supporting WinNT 4.0 Core Technologies Training
§DOS - Windows 3.11-98-Xp-Nt-2000-2003: System Administration, Professional and Server, Network Infrastructure – Implementation
§Developing strategies on changing from Exchange Management WinNt to Win2000 Server
§Implementing and admin Active Directory& Services
§Exchange 5.5 and 2000
§SQL Server 7.0 or SQL Server 2000 database – ODBC
§Oracle 7, 8, 8i, 9i
§Lotus Domino Server – installation, management and troubleshooting
§Disaster Recovery,
§IBM Tivoli Storage Management 4
§Network Printer Management and Set-up
§McAfee - Antivirus Management
§VPN, RAS, Check Point
§Right Fax Server and Client Management and Set-up
§IBM Total Storage FAStT900 Storage Manager 9 Installation, management, support and troubleshooting for Intel-based Operating Systems
§LTO/RTO – installation, management and troubleshooting
§RAC - set-up and management
§Networking Essential – Data system design
§Palm Inc. OS., Palm OS set-up and DB management and programming information
§Y2K Contingency and Continuity Planning
Hobbies
Scuba diving, rock climbing, making short movies, astronomy, psychology and making research about science and future-technologies.
I am following IBM Redbooks, Microsoft MSDN library, Windows & .NET Magazine and Australian Newsciences magazine
